Monroe County Sheriff’s Office
It is my distinct honor to serve as your Monroe County Sheriff. Working at the Sheriff’s Office these past 35 years, I’ve been extremely fortunate to be able to succeed in a field about which I am passionate and in one which has allowed me to make a positive difference in this community. Since beginning my career in 1976, I have worked my way up through the ranks, from road patrol deputy to various management and leadership roles. Along the way I have gained an extensive knowledge in all aspects of law enforcement.
Throughout my tenure here, I have been guided by steadfast ethical values. Leading with integrity and demonstrating respect for the public trust is paramount in serving the citizens of this community. Personal responsibility is the key to success and helps this organization arrive at solutions that are in the best interest of everyone. It is the hallmark of a character-based organization and it is a standard by which I expect every member and employee of the Monroe County Sheriff’s Office to uphold.
I am tremendously proud of my deputies and the civilian staff who serve our community and I assure you, while I hold this Office, my commitment to the community will never wane. 1,200 dedicated employees and numerous volunteers will continue to deliver quality public safety services for you and your family. The Sheriff’s Office will provide you, the citizens of Monroe County, with the highest level of service possible.
The Monroe County Sheriff’s Office was established in 1821 at a time of rapid expansion and settlement in western New York. Throughout its 188 year history, the men and women of this Office have remained committed to keeping our community a safe place to live, work and raise a family. In the tradition of my predecessors who held the Office of Sheriff and served before me, I remain committed to these same values and to continuing this mission.
The Monroe County Jail
130 Plymouth Ave. South
Rochester, NY 14614
Administration: (585) 753-4300
Visiting: (585) 753-4000
Inmate Info: (585) 753-4300
Fax: (585) 753-4051
Andrew P. Meloni: STAR Academy
750 East Henrietta Road
Rochester, New York 14623
Administration: (585) 753-4300
Visiting: (585) 753-3065
Inmate Info: (585) 753-4300
Fax: (585) 753-4051
Jail Bureau / Inmate Information
The inmate roster and census are updated daily, Monday through Friday.
NOTE: Starting June 2, 2020 the Monroe County Jail (MCJ) will be transitioning to a new inmate phone system. MCJ will no longer be using GTL as their phone provider. Please be aware they are switching their phone services to Securus Technologies. To enroll in their phone services please visit Securus Technologies’ Website.
Inmate visitation is temporarily closed for social visits until further notice in order to comply with current NYS mandates regarding COVID-19 protocol.
DURING THE COVID-19 PANDEMIC, ALL WALK-IN JAIL VISITS ARE CANCELLED. SOCIAL VISITS AT THE JAIL ARE APPOINTMENT ONLY. ALL PROFESSIONAL AND SOCIAL VISITS TAKE PLACE BEHIND PROTECTIVE WINDOWS. MASKING AND SOCIAL DISTANCING RULES APPLY TO ALL VISITS.
The Monroe County Sheriff’s Office has implemented a Hotline for families to call Monday-Friday, 8:00 a.m. – 5:00 p.m with any concerns. If the call goes unanswered, we ask that you simply leave a message and a staff member will return the call.
Hotline Phone #: (585) 753-4283
The Monroe County Sheriff’s Office will continue to monitor the situation and coordinate with the Monroe County Department of Public Health.
Request Visitation Online:
- Application Procedure
- Family-Friend Custody Form
- Clearance Application
- Orientation Schedule
- Visit Instructions
Each inmate housed at the Monroe County Jail and Andrew P. Meloni: STAR Academy at the Monroe Correctional Facility is permitted two one-hour visits each week by appointment.
Downtown visits may be scheduled in person or by calling 753-4000 beginning at 8:45 a.m. until all appointments are filled. All visits are scheduled one week in advance; there are no walk-in visits available. Visits will be scheduled on Monday for the following Monday, Tuesday for the following Tuesday, Wednesday for the following Wednesday, Thursday for the following Thursday, and Friday for the following Friday.
Inmates who have Trustee Status are allowed to request a permanent visit time which will automatically be scheduled each week once they are approved. Permanent visit times are granted based on the availability of space and the inmate’s status.
All visitors must arrive at least 15 minutes prior to their scheduled visit time. If you are not on time, your visit may be cancelled.
You must have a valid government issued photographic identification to enter the visiting area such as a NYS Drivers License, Non Driver I.D. card or Benefit Card.
THE INMATE VISITATION AREA IS CLOSED ON NATIONAL HOLIDAYS – APPOINTMENT WINDOW IS OPEN
Monroe County Jail Visit Schedule
Monday through Friday
8:45 AM to 9:45 AM
9:45 AM to 10:45 AM
10:45 AM to 11:45 AM
1:00 PM to 2:00 PM
2:00 PM to 3:00 PM
3:00 PM to 4:00 PM
The visiting area will open at 9:00 AM, Monday through Friday, for professional visits only.
Andrew P. Meloni: STAR Academy Visiting Hours
9:30 AM to 10:30 AM
10:30 AM to 11:30 AM
12:30 PM to 1:30 PM
1:30 PM to 2:30 PM
Access Corrections offers many convenient methods to send money to your loved one including the internet / mobile app, toll free by phone and at the lobby kiosks located at both the Monroe County Jail and Andrew P. Meloni: STAR Academy (MCF).
Internet / Mobile App
Click below to send money online through Access Corrections. The mobile app is available in both the Apple Store and Google Play. Access Corrections accepts Visa and Mastercard credit / debit cards.
Bilingual (Spanish and English) agents are available 24 /7 by calling toll free 1-866-345-1884. You can also choose to use the IVR system. Access Corrections accepts Visa and Mastercard credit / debit cards.
Deposit money to your loved one using cash or your Visa or Mastercard credit / debit card.
The Monroe County Jail and MSA conduct numerous rehabilitation, educational and treatment programs for locally sentenced inmates and detainees.
The Jail Bureau of the Monroe County Sheriff’s Office currently operates three facilities: a pre-trial detention facility that houses approximately 1,000 inmates in downtown Rochester, a sentenced facility in suburban Brighton, New York, that houses 475 sentenced inmates, and a regional forensic unit at the Rochester Psychiatric Center.
The United States Department of Justice adopted the National PREA Standards to Prevent, Detect, and Respond to sexual abuse and sexual harassment in juvenile detention, prisons and/or jails, lockups, and community confinement facilities.On June 20, 2012, the Department of Justice officially published the finale PREA standards for the four types of facilities: Juvenile Detention, Prisons and/or Jails, Lockups, and Community Confinement Facilities. CLICK HERE to read the final standards and the Justice Department commentary [PDF].The Monroe County Sheriff’s Office has actively been implementing the PREA standards through policy, education, and good working strategies with the goal of preventing sexual abuse and/or sexual harassment in its facilities.The Monroe County Sheriff’s Office has zero tolerance toward all forms of sexual abuse and sexual harassment involving any employee, volunteer, contractor, or inmate. All reports of sexual abuse, sexual harassment, and any possible retaliation for reporting sexual abuse or sexual harassment will be thoroughly and objectively investigated to completion.Third-party reporting of sexual abuse and sexual harassment can be made 24 hours a day to the Monroe County Jail Administration Office at (585) 753-4178.A delay in reporting an incident will place the safety of any inmate in jeopardy and make the investigation of the incident far more difficult.Annual statistical data reports will be available for public display at the Monroe County Jail Property/Jail Records lobby and Andrew P. Meloni: STAR Academy lobby.
About The Sheriff’s Office
Sheriff’s Office Information
You can help fight crime! If you, or someone you know, has any information about criminal activity, we ask that you help by sending us an e-mail message. The messages will be reviewed by a deputy during normal business hours. In an emergency please call 911 directly.
Rest assured that all information associated with your address will be treated as strictly confidential. If the information pertains to an investigation by another police agency we will forward the information directly to that department. Please include as much information as possible.
Q. Where is the Monroe County Sheriff’s Office located?
Sheriff’s Headquarters is located in the Monroe County Public Safety Building on the Civic Center Plaza, 130 South Plymouth Avenue, Rochester, New York 14614. Our phone number is (585) 753-4178.
Q. What zone am I in?
Q. What number do I call in case of an emergency?
Q. Does the Sheriff’s Office offer fingerprinting services?
Fingerprinting services are available for all County residents for employment and pistol permit applications at the Sheriff’s Central Records Unit. Fingerprinting services are available Monday-Thursday, 10:00 a.m. to 1:00 p.m and 2:00 p.m. to 7:00 p.m.; and Friday, 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. There is a $25.00 fee for fingerprints.
Q. How do I obtain a pistol permit?
Applications for pistol permits are only available through the Monroe County Clerk’s Office at 39 West Main Street, Rochester, New York 14614.
Q. If I receive calls from solicitors requesting donations for various police related associations. Are these legitimate? Should I donate?
The Monroe County Sheriff’s Office does not solicit over the telephone. Calls for other law enforcement agencies are generally done by telemarketing firms. If you decide to contribute to any of the organizations, always ask for the name, address and telephone number so that you may call back after careful consideration.
Donations may be made to the Monroe County Sheriff’s Office through the Monroe County Sheriff’s Foundation. Founded in 1991, the Monroe County Sheriff’s Foundation, a non-profit organization, funds special Sheriff’s Office projects, education and programs that cannot be realized with county funding alone.
Q. How do I formally recognize or make a complaint concerning an employee of the Sheriff’s Office?
The Monroe County Sheriff’s Office is recognized as one of the finest in the nation. Continual feedback from the citizens it serves is vital to improving all aspects of the Sheriff’s Office. We encourage your comments and suggestions.
To formally recognize an employee you may contact his/her Supervisor or Command Officer by telephone at (585) 753-4178. You may write the Sheriff or Undersheriff directly.
You may file a complaint at any time by calling (585) 753-4178 or 911 and request a Sheriff’s Supervisor or Command Officer contact you at your location. You may contact Internal affairs by calling (585) 753-4519, Monday through Friday, 9am – 5pm. You may also write the Sheriff, Undersheriff or Internal Affairs directly.
- MCSO Internal Affairs, Monroe County Public Safety Building, 130 S. Plymouth Avenue, Rochester, NY, 14614, 6th Floor
View Internal Affairs Statistics
- MCSO Administration, Monroe County Public Safety Building, 130 S. Plymouth Avenue, Rochester, NY, 14614, 6th Floor
The Monroe County Sheriff’s Foundation was established in 1991 by then, Undersheriff Patrick O’Flynn, Sheriff Andrew P. Meloni and a group of local area business leaders. The intent of this organization is simple: to provide support for special Sheriff’s Office projects and equipment that cannot be funded by county tax dollars alone. The Foundation provides additional funding for programs and services that directly affect the safety and well-being of our community.
Contributions to the Foundation are tax deductible and have been used to support many worthwhile programs such as Sheriff’s Explorers, DARE, Sheriff’s Summer Camp and Minority Achievers Program Scholarships. Tax-deductible donations have also helped fund equipment purchases such as a video enhancement system used by the Criminal Investigation Section, Hazardous Devices robot equipment, road spikes, medical supply kits to outfit all road patrol vehicles and sound system, display boards and public relations materials for the Community Services Unit. The Foundation has also been instrumental in funding this MCSO expanded Web site.
Donations to the Foundation allow county residents to become partners with law enforcement. Tax-deductible contributions may be made to the Monroe County Sheriff’s Foundation and mailed to:
Monroe County Sheriff’s Foundation
28 West Main Street
Rochester, NY 14614
“Excellence through Exceptional Service”
Mission: The Monroe County Sheriff’s Office is committed to securing a safe community and maintaining the trust and respect of those we serve by providing exemplary law enforcement and correctional services.
what we believe and what we stand for
Respect (tolerance, civility, professionalism, cooperation)
Because we value respect…
- I listen to my colleagues, community members, and collaborative organizations
- I seek to understand
- I treat others the way I want my loved ones to be treated
- I am compassionate and helpful
- I acknowledge and overcome my personal biases in order to treat everyone with dignity
- I am considerate of all property, beliefs, symobolism and persepctives
- I conduct myself in a way that earns respect and hold my teammates to high standards
Integrity (trust, accountability, responsibility for public safety outcomes, incorporating honesty in the process of making all decisions)
Because we value integrity…
- I will do the right thing, even when no one is looking
- I am transparent and openly share information with my colleagues, partners, and the community
- I hold my team members to high standards and expect them to do the same for me
- I will do what I say I will do
- I follow up and follow through in order to build trust
Teamwork (leadership, support, trust, cooperation, collaboration)
Because we value teamwork…
- I collaborate and share knowledge while building strong relationships
- I seek out different points of view, regardless of rank or position, in order to find the best outcome
- I approach challenges with an open-mind
- I work to build others up in all I do
- I give and receive feedback in a constructive way that is aligned with our values
Excellence (service, partnerships, workforce, ingenuity)
Because we value excellence…
- I intentionally learn from my mistakes in order to continuously improve and commit to not repeat mistakes
- I give my best every day and am passionate about our work
- I am proud of our profession and set the highest standards for my training and personal conduct
- I empower and mentor others in order to create more leaders within the organization and community
As a constitutionally elected Sheriff, I recognize and accept that I am given a special trust and confidence by the citizens and employees whom I have been elected to serve, represent and manage. This trust and confidence is my bond to ensure that I shall behave and act according to the highest personal and professional standards. In furtherance of this pledge, I will abide by the following Code of Ethics.
I SHALL ENSURE that I and my employees, in the performance of our duties, will enforce and administer the law according to the standards of the U.S. Constitution and applicable State Constitutions and statutes so that equal protection of the law is guaranteed to everyone. To that end I shall not permit personal opinions, party affiliations, or consideration of the status of others to alter or lessen this standard of treatment of others.
I SHALL ESTABLISH, PROMULGATE AND ENFORCE a set of standards of behavior of my employees which will govern the overall management and operation of the law enforcement functions, court-related activities, and corrections operations of my agency.
I SHALL NOT TOLERATE NOR CONDONE brutal or inhumane treatment of others by my employees nor shall I permit or condone inhumane or brutal treatment of inmates in my care and custody.
I STRICTLY ADHERE to standards of fairness and integrity in the conduct of campaigns for election and I shall confirm to all applicable statutory standards of election financing and reporting so that the Office of Sheriff is not harmed by the actions of myself or others.
I SHALL ROUTINELY CONDUCT or have conducted an internal and external audit of the public funds entrusted to my care and publish this information so that citizens can be informed about my stewardship of these funds.
I SHALL FOLLOW the accepted principle of efficient and effective administration and management as the principle criteria for my judgments and decisions in the allocation of resources and services in law enforcement, court related and corrections functions of my Office.
I SHALL HIRE AND PROMOTE only those employees or other who are the very best candidates for a position according to accepted standards of objectivity and merit. I shall not permit other factors to influence hiring or promotion practices.
I SHALL ENSURE that all employees are granted and receive relevant training supervision in the performance of their duties so that competent and excellent service is provided by the Office of the Sheriff.
I SHALL ENSURE that during my tenure as Sheriff, I shall not use the Office of the Sheriff for private gain.
I ACCEPT AND WILL ADHERE TO THIS CODE OF ETHICS. In so doing, I also accept responsibility for encouraging others in my profession to abide by this code.
As a Deputy Sheriff, I recognize that I am given a special trust and confidence by the Sheriff and the public that I serve. This trust and confidence is my bond to ensure that I shall behave and act according to the highest professional principles. In furtherance of this pledge, I will abide by the following Code of Ethics:
I SHALL ENSURE that in the performance of my duties, I will enforce and administer the law according to the principles of the United States Constitution and applicable laws of our state, so that equal protection of the law and due process are guaranteed to everyone. To that end, I shall not permit personal opinions, biases, prejudices, party affiliation, or consideration of the status of others to alter or lessen these principles.
I SHALL DEMONSTRATE standards of behavior consistent with the responsibilities, duties, obligations, and functions of a Deputy Sheriff.
I SHALL NOT ENGAGE IN NOR CONDONE brutal, cruel, or inhumane treatment of others or of inmates in my care and custody.
I SHALL ADHERE, at all times, to the standards and principles of honesty and integrity, and I shall keep my private life unsullied as an example to all.
I SHALL ENSURE that there is proper use and accountability of property and funds entrusted to my care.
I SHALL PRACTICE sound judgments and decisions in fulfilling the assigned responsibilities, duties and functions of my position as Deputy Sheriff.
I SHALL ENDEAVOR to maintain those standards of objectivity and merit for which I was hired, to the best of my ability.
I SHALL ENDEAVOR to perform my duties in a competent and excellent manner according to the standards given to me in my training and supervision.
I SHALL ENSURE that during my tenure I shall not use the position of Deputy Sheriff for personal gain or self-aggrandizement, and I will conduct myself in the position of Deputy Sheriff according to the best of my skill and power.
I ACCEPT and will adhere to this Code of Ethics. In so knowing I also accept responsibility for encouraging others in my profession to abide by this Code.