Where is the Monroe County Sheriff's Office located?
Sheriff's Headquarters is located in the Monroe County Public Safety Building on the Civic Center Plaza, 130 South Plymouth Avenue, Rochester, New York 14614. Our phone number is (585) 753-4178.

Zone A substation is located in the Town of Pittsford at 789 Linden Avenue. Phone: (585) 753-4370

Zone B substation is located in the Town of Henrietta at 245 Summit Point Drive. Phone: (585) 753-4400

Zone C substation is located in the Town of Chili at 4201 Buffalo Road. Phone: (585) 753-4470

What zone am I in?
Click here to find out which zone you live in.

What number do I call in case of an emergency?
911

How do I obtain copies of police reports?
Police reports are available 24 hours after the report has been taken at the Records Unit inside Sheriff's Headquarters. The Records Unit is open Monday-Thursday, 8:00 a.m. to 7:00 p.m., Friday, 8:00 a.m to 5:00 p.m. There is no charge for a copy of a police report.

Does the Sheriff's Office offer fingerprinting services?
Fingerprinting services are available for all County residents for employment and pistol permit applications at Sheriff's Headquarters, Records Unit.
Fingerprinting services are available Monday-Thursday, 5 p.m. to 7 p.m.; and Friday, 1 p.m. to 3 p.m. There is a $25.00 fee for fingerprints.

How do I obtain a pistol permit?
Applications for pistol permits are only available through the Monroe County Clerk's Office at 39 West Main Street, Rochester, New York 14614. There is a $5.00 fee for the application.

I receive calls from solicitors requesting donations for various police related associations. Are these legitimate? Should I donate?
The Monroe County Sheriff's Office does not solicit over the telephone. Calls for other law enforcement agencies are generally done by telemarketing firms. If you decide to contribute to any of the organizations, always ask for the name, address and telephone number so that you may call back after careful consideration.

Donations may be made to the Monroe County Sheriff's Office through the Monroe County Sheriff's Foundation. Founded in 1991, the Monroe County Sheriff's Foundation, a non-profit organization, funds special Sheriff's Office projects, education and programs that cannot be realized with county funding alone.

For more information on the Monroe County Sheriff’s Foundation, click here.

How do I formally recognize or make a complaint concerning an employee of the Sheriff's Office?
The Monroe County Sheriff's Department is recognized as one of the finest in the nation. Continual feedback from the citizens it serves is vital to improving all aspects of the Sheriff's Office. We encourage your comments and suggestions.

To formally recognize an employee you may contact his/her Supervisor or Command Officer by telephone at (585) 753-4178. You may write the Sheriff or Undersheriff directly.

You may file a complaint at any time by calling (585) 753-4178 or 911 and request a Sheriff's Supervisor or Command Officer contact you at your location. You may contact Internal affairs by calling (585) 753-4519, Monday through Friday, 9am - 5pm. You may also write the Sheriff, Undersheriff or Internal Affairs directly.

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